Frequently Asked Questions

For Well-Informed Healthcare Decisions

Is someone on call 24 hours a day?

Yes. Our Care Managers are on call 24 hours a day.

Do services cost more on the holidays?

We charge time-and-a-half during the daytime hours on New Years Day, Easter Sunday, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas Day.

What happens if my aide gets sick?

You don’t have to worry about a gap in coverage. We will send out a substitute to cover the shift until the aide is better.